Business and Administration Level 2

By completing the online Level 2 Business and Administration course you will cover the following:

Learn up-to-date working practices applicable to many office and administration roles

Improve your practical skills and performance in the workplace

Develop your knowledge of a range of business and administration practices, including event management and budgeting

Develop effective communication techniques to aid interactions with colleagues and customers

Unit 1: Principles of personal responsibilities and working in a business environment

Your learning goals:

  • Employment rights and responsibilities of the employee and the employer

  • The purpose of health, safety and security procedures in a business environment

  • How to communicate effectively with others

  • How to work with and support colleagues

  • How to plan own work and be accountable to others

  • The purpose of improving own performance in a business environment and how to do so

  • Types of problems that may occur in a business environment and how to deal with them.

Unit 2: Principles of providing administrative services

Your learning goals:

  • How to make and receive telephone calls

  • How to handle mail

  • How to use different types of office equipment

  • How to keep waste to a minimum in a business environment

  • How to make arrangements for meetings

  • Procedures for organising travel and accommodation arrangements

  • Diary management procedures

  • The purpose of delivering effective customer service and how to do so

  • The purpose of reception services and how to follow reception procedures.

Unit 3: Principles of managing information and producing documents

Your learning goals:

  • The purpose of information technology in a business environment

  • How to manage electronic and paper-based information

  • The purpose of producing documents that are fit-for-purpose

  • Procedures to be followed when producing documents.

Unit 4: Principles of supporting change in a business environment

Your learning goals:

  • Reasons for change in a business environment

  • Reasons for reviewing working methods, products or services

  • Types of support that people may need during change

  • Benefits of working with others during change

  • The purpose of responding positively to changes in working methods, products or services

  • Ways of responding positively to change.

Unit 5: Principles of supporting business events

Your learning goals:

  • The range of support activities that may be required when organising a business event

  • Ways of providing support before, during and after a business event

  • The purpose of displaying professional and helpful behaviour when supporting a business event

  • Ways of dealing with problems when supporting a business event.

Unit 6: Principles of budgets in a business environment

Your learning goals:

  • The purpose of budgets for managing financial resources to meet business requirements

  • How to develop budgets

  • How to manage budgets

 

Check by applying below if you are eligible to study this course for free!

Online Course Application Form

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Random Hall,
Ransom Wood Business Park,
Southwell Road West,
Nottinghamshire, NG21 0HJ

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