Digital Support Coordinator

Digital Support Coordinator

Location: Kingshill, West Malling
Salary: £13.45/ hour
Contract: Full Time | 6 month contract

About the Role

We are looking for a highly organised and customer focused Digital Support Coordinator to join our Procurement Services team. This is a varied role that combines administration, customer support, order processing, and CRM management, making it ideal for someone who enjoys working in a fast-paced environment and providing excellent service.

You will play a key role in supporting customers, suppliers, and internal stakeholders by ensuring contracts, orders, and records are processed accurately and efficiently while helping the wider team deliver an exceptional customer experience.

Key Responsibilities

• Manage customer and supplier administration, including contracts and orders.
• Act as a first point of contact for customer and supplier enquiries.
• Maintain accurate customer, supplier, and contract records within CRM systems.
• Manage shared inboxes and ensure enquiries are responded to within agreed timescales.
• Support order processing and liaise with suppliers and internal teams.
• Assist with customer research, business development activities, and tender opportunities.
• Provide administrative support to the wider Procurement Services team.