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Financial Assessment Support Officer

Salary: Up to £14.46 per hour
Location: Broadstairs

 

Job Role: Financial Assessment Support Officer

Loction: Broadstairs/ Hybrid working after training

Hours: 25 hours per week

Pay: £14.46 per hour

Purpose of the Job:

Working within a team responsible for the financial assessments for those people receiving a chargeable service you will play a vital role in providing high quality advice and accurate information. As the first point of contact in relation to the completion of a financial assessment you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner.

Main duties and responsibilities:

  • Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.
  • Review all referrals for a financial assessment and book relevant appointments within the timeframe stipulated.
  • Obtain information from other public agencies to support the accurate calculation of financial assessments.
  • Process, maintain and monitor financial records. Ensure accuracy and timely progression with every case that you come into contact with.
  • Provide advice and guidance within the timescales stipulated to both internal and external customers.
  • Lead for the resolution of complex invoicing issues arising from Adult Social Care charging.
  • Undertake the Council's statutory duties in relation to safeguarding vulnerable adults and their finances.

Skills:

  • Strong analytical, numeracy, and IT skills, with a high level of accuracy and attention to detail
  • Excellent communication and customer service skills, able to adapt style and work professionally with all levels
  • Well organised and methodical, with the ability to prioritise, meet deadlines, and perform in target driven environments
  • Positive team player who maintains confidentiality and handles customer enquiries effectively

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.